Do you know how well your office is doing with hand-off’s? Take this simple assessment to determine if there are any areas for improvement.
· Does your office have a written protocol or expectation for the seamless hand-off of patients from clinical to clerical? Y N
· Have you ever witnessed less than satisfactory hand-off’s from members of your clinical staff? Y N
· Does your front office struggle to get patients to schedule recommended treatment?
Y N
· Do your hand-off’s consist of a clinical team member “plopping” a routing slip on the front desk and walking away? Y N
· Do you feel your team would benefit from role playing at a staff meeting of how a seamless hand-off should go? Y N
· Are you, your team and your patients dissatisfied with the communication between all? Y N
· Do you believe that a seamless, well executed hand-off has a direct reflection on recommended treatment scheduling? Y N
If you have recorded two or more yes answers, it’s clear that the hand-off communication in your practice may need attention. Visit our sites at www.DrArndt.com or www.SuperiorAssisting.com to discover how we can help you with solutions, experience and scripts for perfecting this technique.
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